- WHO DO I CONTACT WITH QUESTIONS?
Please e-mail SIMON@PLCNY.COM
- WHAT FORMS OF PAYMENT DO YOU TAKE?
We gladly accept Visa, MasterCard, American Express
- WHEN WILL MY CREDIT CARD BE CHARGED?
Credit card charges will only be applied upon order shipment. Pending charges may immediately appear on your credit card statement as a mode of verifying your account. However, your card is only charged when your order is ready for shipment. In the event that you cancel an order or an item becomes unavailable, the pending amount will disappear or be reduced accordingly. (Please note that the time for pending charge removal or adjustment can be longer for debit cards.)
- DECLINED CREDIT CARD?
We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days. For a more accurate timeline we suggest contacting your bank, as they are the ones responsible for clearing those charges.
- WILL I BE TAXED?
We only charge sales tax to residents living in New York (8.875%), New Jersey (7.00%), and California (8.75%). For international orders, a customs duty may be incurred (the amount of which is determined by your country of residence). P.L.C. New York is not responsible for the payment of this duty. For an estimate of the duties you may incur, please reach out to your local customs office of UPS at 1-800-742-5877.
- DO YOU SHIP TO P.O BOXES OR APO/FPO ADDRESSES?
Unfortunately, we are unable to ship to P.O. boxes or APO/FPO addresses.
- HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Please allow 2-4 business days for order processing and shipment, and an additional 2-4 business days for delivery and some rural destination may take up to 5-7 business days. International orders take 3-6 days to arrive. Express 2 day shipping orders will be processed in 1 business day and delivered within 2-3 business days. Orders placed over the weekend will not be processed until the following business day.
- HOW DO I CHANGE MY SHIPPING ADDRESS?
Once your order is placed we are unable to change the shipping address. Please contact us if you have to change shipping address after order has been submitted.
- HOW DO I TRACK MY PACKAGE ONLINE?
You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online. When your order leaves our fulfillment center you will receive a confirmation e-mail with your tracking number.
- WHAT’S THE STATUS OF MY ORDER?
Most orders placed Monday-Friday before 2:00 p.m. ET will ship the same day. If your order was placed Monday-Friday after 2:00 p.m. ET, the order may be shipped the same day, but if not, it will be shipped on the following business day. You will receive an e-mail confirmation once your order has shipped.
- HOW DO I CHANGE OR CANCEL AN ORDER?
If you would like to change or cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request, however, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
- WHAT’S A PRE-ORDER?
A pre-order is an order placed for an item that we do not yet have on-hand. These orders will be shipped as soon as the inventory becomes available. When checking out with Paypal, all items will be charged at the same time. This means if you order an item on pre-order and one item that is available now, both items will be held for shipment until the pre-order item is available. For orders placed with a credit card, the available item will be charged and shipped out immediately and the pre-order item will be charged and shipped when it becomes available.
RETURN & EXCHANGE POLICY
- WHAT’S YOUR RETURN/EXCHANGE POLICY?
- WHERE DO I SHIP RETURNS?
- WILL I BE CHARGED SHIPPING FOR A RETURN?
Yes, you are responsible for return shipping and we recommend purchasing delivery confirmation or tracking. In the event that you choose to forgo secured tracking, P.L.C. New York Online is not responsible for the package if it is lost or otherwise not received.
- WHAT’S YOUR HOLIDAY RETURN POLICY?
Items purchased at P.L.C. New York that are received between November 30, 2016 and December 25, 2016, may be shipped back for a return through January 11th, 2017. Please note that all other terms and conditions provided in the P.L.C. New york sales and return policies are still applicable with respect to such items purchased. All purchases made on or after December 25, 2016 are subject to the our standard return policy.